NDEC Code of Conduct

Our classes are free. A NDEC Instructor/Volunteer must not at any time accept compensation or gifts from class participants.  If a participant wishes to donate to the NDEC, they must be directed to the NDEC Program Director.

Our classes are free because we are grant-funded and these grants require data. NDEC Instructors/Volunteers must make sure that every first interaction with a program participant includes the completion of the Enrollment Registration Form.  Instructors/Volunteers should let each participant know that while this information is required by our funders, it is completely confidential and only used in summary format.  In the event a participant resists completion of the form, they cannot attend the free class or tutoring session.  In that instance, please refer them to the NDEC Program Director who will provide them with referrals to fee-based options.

Our classes are open to the public. An Instructor/Volunteer must only schedule classes/tutoring in public places and must not at any time engage in a private class or tutoring session at a participant’s private residence.  Classes held at a private business location require prior approval from the NDEC Program Director and must still be open to the public.

NDEC Instructors/Volunteers teach, but they do not attempt to fix problems. The NDEC is staffed by helpful people.  It is in our nature.  However, if a participant has a problem with a personal computer or device, even if the Digital Literacy Instructor has the education or experience to fix the device, we ask that they do not attempt to do so.  Simply put, we ask that our Instructors/Volunteers do not put their hands on participants’ personal computers and devices.  Instructors/Volunteers are prohibited from arranging to help fix a device “on their own time” for free or for compensation.  Instructors/Volunteers may advise participants of local fee-based technical support options in their area.

NDEC Instructors/Volunteers are required to teach only the NDEC curricula. To provide a consistent experience statewide, we ask that our Instructors/Volunteers only teach the subjects in the approved NDEC Digital Literacy curricula.  While we are open to suggestions from our Instructors/Volunteers on additions and/or modifications to the NDEC courses, no content shall be added or not covered in a class, without prior written permission from the NDEC Program Director.  While we recognize that individual Instructors/Volunteers will have different strengths and knowledge bases, they may not create their own course material and/or tutor in a topic area not yet included in one of our classes.

NDEC Instructors/Volunteers create and maintain a positive and welcoming approach to learning technology. Many of our program participants are fearful around technology.  Other participants and some Instructors/Volunteers may have strong opinions around technology that are not represented in the curriculum and/or which are not relevant to the curriculum being taught.  Likewise, specific participants may have strong political and/or divisive opinions that they wish to discuss in class.  We request that Instructors/Volunteers keep the focus always on the specific topic being taught and keep as their primary objective, maintaining a positive and inclusive learning environment.

 NDEC Instructor/Volunteers are team players. At the end of every class, there is post-class input to be completed by each instructor/volunteer.  At the end of every month our administrative staff have multiple grant reporting requirements that are dependent on our Instructors/Volunteers completing the post-class input in a timely manner. By ensuring that all participants in every class tutoring session have a completed Enrollment Registration in Ditto and completing their post-class entry promptly after each class, Instructors/Volunteers support the overall mission of this program.

 If you have any questions about this Code of Conduct, please contact us at info@digitalequitycenter.org or (207) 259-5010.