Exit Interview

This should be filled out by the Digital Navigator after they’ve received a device and taken recommended classes and/or after they have finished ILPs and one-on-one assistance and you haven’t heard from them for more assistance for at least three months.

Date of Interview Session

Please remember to put this session into Ditto.

Name of Participant

First Last

Name of NDEC Staff

First Last

Is this participant part of a device program?

Yes

To start with, do you remember what your goals were when you first contacted NDEC? For instance, did you need a device and if so what were some of the things you wanted to do with a device?

Yes

Not sure

If no or not, sure please remind them of some of the reasons why they wanted this device.

Please list the perceived goals/reasons why they wanted the device below. If you have this information from the ILP interview, please make a note if what they remember differs from their initial goals.

Understanding that there may be more to learn and you can always take more free digital skills classes at NDEC, how much progress do you feel you made towards those goals?

Totally accomplished

Made a lot of progress

Made a little or some progress

Made no progress

Were NDEC Digital Navigator services and classes delivered in a way that made you feel comfortable and respected? For example, were services delivered in a language you understand and were your accessibility needs met?

Yes

If no, please let them know someone from the management team will be contacting them for further feedback.

We are always interested in hearing stories about the ways in which our programs and services help our participants. How has having a device and/or learning how to safely use it made a difference in your work and/or personal life? Are there things that you've been able to do that you couldn't do before? What impact has being in this program had on your life?

We'd like to share your story in your own words as much as possible with others, but we want to do it only in a way that works for you.

My story can be shared publicly with personal information about me such as my name and the town in which I live

My story can be shared publicly but only after removing all identifying information like my name and the town in which I live

My story can be shared only with NDEC staff and program partners and funders

If they agree to share their name with their story, please ask if they would be willing to meet with you and sign a photo release form. Please let them know that you may be taking a picture or we may ask someone to assist us with pictures and/or videos.

Now we are going to ask you about a few skills to determine how confident you are that you can do them at this point in time. Some of these are things that you may have no interest in and for those just say, "Not Applicable". Some are things that you may not have learned since your first meeting or class with NDEC. For each of these, please tell me how confident you are in the following skills. Are you: very confident, somewhat confident, not too confident, or not at all confident. So first, how confident are you that you can search for or get reliable and accurate news and information on the internet?

How confident are you that you can search for and apply for jobs including creating and submitting a resume?

How confident are you that you can use telehealth resources or get support/information for a health or medical condition online?

How confident are you that you can use the internet to access online banking or financial services?

How confident are you that you can take an online course or access online training material to improve your job skills?

How confident are you that you can use the internet to access or apply for government services?

How confident are you that you can use the internet to find educational content and information?

How confident are you that you can use a video meeting application such as Zoom?

How confident are you that you can using a word processing application, such as Google Docs or Microsoft Word, to create a document?

How confident are you that you can shop online?

How confident are you that you can keep your personal and financial information safe and secure online?

Are any of these things that you would like to learn? It is okay to continue learning with NDEC and we will develop a plan to help you with these skills either through additional classes or one-on-one assistance.

Searching for or get reliable and accurate news and information on the internet

Searching for and applying for jobs, including creating and submitting a resume

Using the internet to access online banking or financial services?

Using the internet for telehealth/support my health or medical condition

Using a word processing application, such as Google Docs or Microsoft Word, to create a document

Accessing and/or applying for government services

Use a video meeting application such as Zoom

Shopping online safely?

Especially if they say that they are not confident with keeping their personal and financial information safe, please say: would you like to hear about the three other internet safety classes that we have? I can help you get enrolled in those classes and if there isn't one coming up that you can make, I can let you know when I have arranged one.

Yes

Please go over Keeping Your Online Accounts Safe, Cloud-based BackUp Solutions, and Using Facebook Securely with them and help them enroll in any that they request.

If there are no more digital skills goals and classes that they need, please ask: Do you know how to find and register for classes on your own and do you have my contact information if you are not seeing a class that you would like to take in your area?

Yes

If they don’t, spend time giving them this information.

I know that was a lot of questions and I've really enjoyed getting to know you and helping you with your digital skills needs. Is there anything else that you would like to add?

If this is the final session, meaning they don’t wish to extend the ILP beyond required device classes, please thank them for their participation and encourage them to keep learning!

Before submitting this form, please select the associated county/tribal region for this participant from the list below.

What town does this participant live in?

Will you be getting a Photo Release from this person?

Yes

They need more information before doing so.